You represent that your business is in good standing and an accredited business with the Better Business Bureau (BBB). You acknowledge that customers submitting a Customer Review may receive an email requesting that they validate the authenticity of the Customer Review. You acknowledge that, in the event that your customer does not validate the Customer Review, that the review may not be processed by the BBB. You acknowledge that Customer Reviews are not used in the calculation of your BBB Rating and that the BBB does not accept anonymous Customer Reviews. If one of your customers files a complaint with the BBB on your business about the same experience, the Customer Review of that experience will not be posted. The text of your Customer Reviews will be publicly posted on the BBB website for 3 years (BBB reserves the right to not post in accordance with BBB policy.) The Customer Review section of your accredited business Profile page is not part of the BBB complaint resolution system. The BBB may edit your Customer Review to protect privacy rights and to remove inappropriate language. The BBB will also remove reviews it determines to be falsified or to not involve an actual marketplace interaction. By utilizing the Customer Reviews app you acknowledge that:
The Review Solution SMS message services app (TRS), is provided by a third party vendor; Third Coast Interactive, Inc. TRS support is not provided by the BBB. All service related issues should be directed to Third Coast Interactive, Inc. by calling 888-649-6140 Monday through Friday from 8:00am to 5:00pm Central Standard time.
Monitoring TRS does not warrant or guarantee the accuracy, correctness, reliability, suitability in respect to reported Client monitoring results. TRS suggests that Client not rely on such monitoring results or any information in any format made available to Client to assist in making or refraining from making a decision, or to assist in deciding on a course or a specific cause of action. If the Client intends to use and/or rely on any and all information made available through the use of the Services it shall be done at the Clients risk and liability.
Client acknowledges that TRS relies on third party providers to provide Monitoring Services. Consequently, TRS does not warrant that the Monitoring Services shall be uninterrupted or fault-free at all times. For the avoidance of doubt, TRS accepts no liability and shall not be liable for any delay or failure to provide the Monitoring Services and/or make the Monitoring Services available for reasons that are due to third parties including without limitation, third party social network websites, online search engines, online business directory websites, internet service providers, data centers, server hosting companies and telecommunication providers.
Payment for all Services are processed on a periodic basis as agreed to by Customer and in advance of service. TCI does not offer refunds, credits, or adjustments for any payments made for Services provided. The delivery of a Service Device Key and subsequent activation of the Service on any Customer device shall constitute a completed transaction and an authorized payment transaction. Specifically, the authorized payment transaction is not defined based on usage after activation.
These Terms of Service are effective as of October 23rd, 2018. TRS expressly reserves the right to change Terms Of Service regularly without notice. Client is obligated to review these Terms Of Service and to identify any modifications. Client's continued use of TRS after such modifications will constitute acknowledgement of the modified Terms Of Service and agreement to abide and be bound by the modified Terms Of Service.
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